Here when you need us.
Check the common questions below, or message us directly — Monday to Friday 8am–5pm, Saturdays 9am–4pm. Closed Sundays.
Common questions.
My tracker isn’t showing on the map after activation. Why?
Make sure the vehicle battery is charged and the unit has power. A tracker only reports its position once the vehicle moves, so take it for a short drive and check again.
My vehicle stopped moving on the map.
Refresh the page, log out and back in, then use the refresh-map option. This happens more often on slow wireless connections. If it persists, WhatsApp or email us with your vehicle name.
Can I view my vehicles from any PC or phone?
Yes — anything with an internet connection, for up to 10 users on your account. Log in to the portal from any web browser, or use the portal app on your phone or tablet. A faster connection makes the map smoother.
Can the tracker be hidden from the driver?
Yes. The unit is small enough to be installed where a driver will not notice it. We usually recommend telling staff a tracker is fitted — it tends to improve driving — but concealed installs are available where appropriate.
Is the system difficult to use?
No. The portal was designed to be simple, and if you get stuck our team will walk you through it.
What alerts can I set?
Ignition on/off, speeding, entering or leaving a geofence, power cut, tamper, low battery, and on supported units harsh braking, acceleration and SOS.