Help & Support

What do you need? Let us help you!

Our knowledgeable, courteous and technical staff is here to guide and support you

Our experienced, expert staff is available and equipped to give you the answers to any questions you may have about our products.

At Driverwatcher Tracking, we're dedicated to providing the best products and support in the industry. We appreciate your business and want to make sure that we provide you with top class service and support!

For Technical Support:

email us: info@driverwatcher.com
call us: +1 246 280 4912

Frequently Asked Questions

Find the answers to commonly asked questions about our products & services.

Can the GPS tracking system be hidden from my drivers

Yes, the unit is small enough that it easily be installed where drivers will not detect its presence. However, we usually recommend that owners advise their staff of its presence because we believe that it could be an excellent tool for motivating employees. There may be some cases where it still be necessary for you to conceal the unit in your vehicle. In such cases, you may need to review your local laws for guidance

Is your system difficult to use?

Our customers believe that our system is very easy to use. It was developed with the user in mind and we will upgrade if necessary and based on feedback from our customers. Our customer service team is available to help if you need any assistance.

What does it mean if my device was moving on a street and then just stops.

Refresh the webpage and login again. You may also click the refresh map and see if that addresses the problem. This type of problem is more common with users of wireless networks than with wired connections. If the problem still exists contact us by Whatsapp or by email.

I cannot see my GPS tracker on the map even though my service was activated.

Always make sure that your batteries are fully powered. Also, the location will only show when you start the vehicle. So take it for a drive and it should start to track.

Can I view my vehicles from any PC which has internet connection?

Yes. You can as long as it is connected to the internet. The faster the connection speed, the better our software will run.